Frequently Asked Questions
Everything you need to know about your Gen Mobile experience
Are your devices brand new or refurbished?
We offer a wide range of electronics including brand new, factory-sealed devices and certified pre-owned units that undergo a rigorous 50-point inspection process.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day money-back guarantee on all products. Items must be returned in their original packaging with all accessories included to qualify for a full refund.
Do the smartphones come with a warranty?
Yes, all new devices include a 1-year manufacturer warranty. Our certified pre-owned devices come with a standard 90-day Gen Mobile warranty for your peace of mind.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm.
Will these phones work with my current carrier?
Most of our devices are factory unlocked and compatible with all major GSM and CDMA networks. Please check the specific product description for band compatibility.